WhatsApp Articles

Migrating from Other Platforms (SMS, Viber) to WhatsApp Business API

This guide delves into the algorithms and processes for migrating your customer base and scenarios from alternative messengers like SMS and Viber to the WhatsApp Business API

Launching Promotional Campaigns via WhatsApp Without Email Newsletters

By focusing on WhatsApp-exclusive strategies, businesses can achieve higher conversion rates, as evidenced by campaigns generating 10x ROI in months. In this expert analysis, we'll explore effective examples, best practices, and implementation steps to master WhatsApp promo campaigns.

Leveraging WhatsApp Business API for E-Commerce: Replacing SMS in Order Status Notifications

This article examines the implementation of WhatsApp as an SMS replacement for order status notifications, exploring its benefits, integration processes, best practices, challenges, and real-world case studies

CRM Integration with WhatsApp API and Webhook Logic: A Comprehensive Guide

This guide delves into the technical intricacies of achieving this, from API setup to webhook handling, with expert insights for developers and IT teams. We'll cover prerequisites, step-by-step implementation, code examples, and best practices to ensure a robust, scalable solution

Testing and CI/CD for custom integration flows in WhatsApp

In this guide, you'll learn how to set up automated testing and CI/CD for WhatsApp integrations. We'll cover the basics, tools, step-by-step configurations, best practices, and real-world examples

Automate feedback and NPS surveys via WhatsApp after ticket closure

In this article, we'll explore how companies can implement NPS WhatsApp surveys, the benefits of customer surveys in this format, and best practices for maximizing customer satisfaction through automated feedback mechanisms

Harnessing Voice Messages in WhatsApp for Surveys and Feedback Collection

This article explores the art of using voice messaging in WhatsApp to conduct surveys and collect feedback, and provides practical strategies for improving user engagement and data quality

Analytics: Measuring the ROI of CRM ↔ WhatsApp Integration

This article delves into the analysis of these interactions and explores how companies can evaluate the effectiveness of their integration. We'll cover key metrics, calculation methods, best practices, and real-world examples to help you evaluate and maximize your return on investment in WhatsApp-enabled CRM processes

Setting Up Workflow Auto-Replies in CRM for Incoming Messages

In this comprehensive guide, we'll explore how to set up workflow auto replies in your CRM to handle incoming messages. We'll cover everything from the basics of CRM workflow automation to specific WhatsApp triggers, including step-by-step implementation instructions

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