Helpdesks

Create bi-directional connections between CRMs and WhatsApp

This article explores the process of setting up a bi-directional connector, its benefits, challenges, and best practices for optimizing customer data synchronization and messaging loops, tailored for companies using platforms like ChatArchitect

WhatsApp-Based Ticket Escalation Workflows: From Bot to Human

While AI-powered chatbots can efficiently handle routine queries, complex issues often require a human touch. This is where a well-designed escalation workflow comes into play, ensuring a seamless transition from automated responses to human agents.

Set SLA rules for WhatsApp-based helpdesks

This article explores how to set effective SLA rules for WhatsApp-based helpdesks, focusing on automation, escalation workflows, and key performance indicator (KPI) thresholds to streamline support operations

Visual Troubleshooting in WhatsApp Helpdesk with Media Support

This article explores how organizations can leverage multimedia in WhatsApp helpdesks, the opportunities and risks involved, and best practices for implementation to improve customer satisfaction and operational efficiency.

Training Customer Support Agents for WhatsApp Helpdesk Use

This article provides a comprehensive guide to training customer support agents for the WhatsApp helpdesk, covering onboarding, best practices, automation, and more

Measure Helpdesk Efficiency with WhatsApp Analytics

This article explores how WhatsApp metrics can transform customer support by providing actionable insights into resolution time, satisfaction scores, and real-time reporting

WhatsApp for Internal Helpdesk: Streamlining IT and HR Requests

In today’s dynamic workplace, employees expect quick, accessible solutions to their IT and HR queries. Whether it’s resetting a password, troubleshooting software issues, or submitting a leave request, a responsive internal helpdesk is critical for maintaining productivity and employee satisfaction

24/7 Support on a Budget: Leveraging WhatsApp Helpdesk for Startups

In the early stages, startups rely heavily on customer satisfaction to build trust and drive growth. A single negative experience can lead to churn, with 67% of customers willing to switch brands after poor support

Reducing Wait Times in Customer Support Using WhatsApp Workflows

Customer support queues often grow unwieldy due to repetitive inquiries, limited agent availability, and manual processes. A McKinsey analysis notes that slow responses can increase operational costs by up to 25% while eroding customer loyalty

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