Helpdesks

While AI-powered chatbots can efficiently handle routine queries, complex issues often require a human touch. This is where a well-designed escalation workflow comes into play, ensuring a seamless transition from automated responses to human agents.

This article explores how to set effective SLA rules for WhatsApp-based helpdesks, focusing on automation, escalation workflows, and key performance indicator (KPI) thresholds to streamline support operations

This article explores how organizations can leverage multimedia in WhatsApp helpdesks, the opportunities and risks involved, and best practices for implementation to improve customer satisfaction and operational efficiency.

This article provides a comprehensive guide to training customer support agents for the WhatsApp helpdesk, covering onboarding, best practices, automation, and more

This article explores how WhatsApp metrics can transform customer support by providing actionable insights into resolution time, satisfaction scores, and real-time reporting

In today’s dynamic workplace, employees expect quick, accessible solutions to their IT and HR queries. Whether it’s resetting a password, troubleshooting software issues, or submitting a leave request, a responsive internal helpdesk is critical for maintaining productivity and employee satisfaction

In the early stages, startups rely heavily on customer satisfaction to build trust and drive growth. A single negative experience can lead to churn, with 67% of customers willing to switch brands after poor support

Customer support queues often grow unwieldy due to repetitive inquiries, limited agent availability, and manual processes. A McKinsey analysis notes that slow responses can increase operational costs by up to 25% while eroding customer loyalty

In today's fast-paced digital landscape, customers expect seamless, instant communication with companies on their preferred channels