WhatsApp Articles

This article provides a comprehensive guide to training customer support agents for the WhatsApp helpdesk, covering onboarding, best practices, automation, and more

This article explores how to create such integrations, focusing on no-code automation, event listeners, and CRM triggers to streamline workflows and improve customer experiences

In this article, we'll explore expert tips for designing effective WhatsApp chatbot surveys, analyzing customer input, and using metrics such as CSAT scores and NPS bot functionality to improve your business strategy

WhatsApp chatbots are a powerful tool for collecting customer feedback directly in Messenger, providing a seamless and engaging experience

The WhatsApp Business API has become a cornerstone for businesses aiming to streamline customer communication, automate workflows, and enhance engagement

This article explores how WhatsApp metrics can transform customer support by providing actionable insights into resolution time, satisfaction scores, and real-time reporting

In this blog post, we'll explore how large teams can use this integration to streamline group communications, automate broadcast messages, and build robust enterprise messaging systems, with practical insights and actionable steps tailored to platforms like those supported by ChatArchitect

Using event-based triggers and webhooks, businesses can integrate WhatsApp with customer relationship management (CRM) systems and no-code platforms like HubSpot, Airtable, and Zoho CRM to streamline workflows, improve customer engagement, and automate repetitive tasks

This article provides an expert comparison of AI and rules-based chatbots on WhatsApp, backed by data and real-world insights, to help businesses make informed decisions