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Facebook Business Verification

This guide will help you complete Facebook's business verification process. 

In order to proceed with your WhatsApp API application, you must complete Business Verification within the Facebook Business Manager. This means you will have to provide Facebook with some documents to prove the existence and legitimacy of your business.

We strongly encourage you to verify your Facebook Business account before you apply for a WhatsApp Business API account with 360dialog, as this will significantly speed up the setup process. 

Manager Verification Process

To get a WhatsApp Business API Account, you must first pass the Facebook Business Manager Verification process.

1. Access Business Manager Security Center

To start the verification process go to Security Center and click Start Verification in the Business verification section.

The Start Verification button will be greyed out unless your business needs access to certain features. See the below section on how to enable the button.

2. Select Your Business

If your business is already listed



Confirm your business details
Select a phone number that you have access to from the drop-down menu and click Next.

Get a verification code
Choose to receive the verification code on your business phone number via a text message or a phone call or via email. The phone number option may not be available in all countries.

Or verify your domain
If your domain is already verified, click Use Domain Verification. If not, complete the domain verification process, then return to the Security Centre and select Continue.

Enter verification code (not applicable if you use domain verification)
Enter your verification code.
Click Submit.

You can skip the remaining steps 3 & 5 below. 

If your business is not listed


If you cannot see your business in the list please select None of these match.
Then proceed with the Steps 3 & 5 below. 

3. Verify the Legal Business Name

You may be asked to provide official documentation of your business’s legal name. Upload an official document that matches the business’s legal name you entered in step 1.


Documents for legal business name verification:

Accepted



  • Business license and permits from local, state or federal government
  • Certificate of formation or incorporation
  • Business Tax or VAT registration certificate
  • EIN confirmation letter from the IRS (U.S. only)
  • Official tax notices from the IRS (U.S. only)
  • Business bank account statements
  • Business credit report from one of the reporting agencies

Not Accepted


  • Utility bill, like phone or electricity bill (not acceptable for legal name; acceptable for address or phone)
  • Invoices
  • Purchase Orders
  • Self-filled applications for the company
  • Tax returns filed by you or your company
  • Personal bank statement
  • Website print
  • Other documents like company flyers, letterhead, etc.

4. Verify the Business Address or Phone Number

Documents for legal business address or phone number verification:
Accepted



  • Utility bill like a phone or electricity bill
  • Bank statement
  • Business licenses and permits from any level of government
  • Certificate of formation or incorporation
  • Business Tax or VAT registration certificate
  • EIN confirmation letter from the IRS (U.S. only)
  • Federal tax returns to the IRS by company (U.S. only)
  • Business bank account statements
  • Business credit report from one of the reporting agencies

Not Accepted


  • Invoices
  • Purchase Orders
  • Self-filled applications for the company
  • Tax returns filed by you or your company
  • Website print
  • Other documents like company flyers, letterhead, etc.

After you upload the documents, Facebook will review them as quickly as they can. This may take several days. You can check the current status of your verification by going to your Security Center. If you already have a 360dialog account, you can check the status by logging into the 360 Client Hub.

 
When your business is verified you will be notified and you will also see the verified status in your account. 

Verification Button Disabled

How can you Verify your Business Manager Account on Facebook when the Verification Button is greyed out/disabled?

Follow these steps: 

1. Go to Facebook For Developers

In order to enable the "Start Verification" button you must connect a Facebook app ID to your business manager account. In order to do so, first, go to "Facebook for Developers".

2. Click / Create an app

In the "My Apps" drop-down, if you already have an app click on it. If you don't have an app, create a new one.

3. Copy the APP ID

Then go ahead and copy the "APP ID" from the dashboard.

4. In Facebook Business Manager click "Apps"


5. Select "Connect an app ID"

Click on "Add" and then "Connect an app ID" from the list. 

6. Paste the "APP ID" in the box

Then go ahead and paste the "APP ID" you copied from the dashboard.

7. Privacy Policy Check

Now go back to the Facebook developer dashboard and make sure that you have given a valid "Privacy Policy URL".

8. Done!

Go back to Facebook Business Manager and check the button. It should now be enabled and you can click on it to proceed with Business Verification.

If you're a News Provider or publisher, there is an additional process that Facebook requires your business to go through in order to get verified and be able to use the WhatsApp Business API with 360dialog.